Stuck on a row? Download not working? Question before you buy?
Send it over with a photo or two — we read every message and reply by email, usually within 1–2 days.
These three cover most of what people ask us:
Check the spam folder first, then tell us the email you used at checkout.
Send the pattern name, the row number and a photo of your piece — that's all we need.
The 20-pattern bundle goes out on your 3rd, 6th, 9th order — how it works.